Delivery, warranty and trade-ins

Prices on the site include import and Swiss VAT, so there are no customs to clear. With Dutch & Dutch, delivery within Switzerland is included too. For other brands, I quote delivery with your order, or you can collect it free of charge in Lutry by appointment.

I confirm the expected delivery date before you pay and keep you informed if it changes.

With Dutch & Dutch speakers, setup in your home is included in the greater Lausanne region: I position, connect and measure the system, then calibrate it to your room. Further away, I quote travel separately.

Every product comes with its manufacturer's warranty. The length depends on the brand: Dutch & Dutch, for example, gives one year, extended to three when you register the speakers. Where I know the terms, they are on the product page; otherwise I confirm them in writing before you order.

If something goes wrong, contact me first. I handle the claim with the Swiss distributor or the manufacturer, so you never ship anything abroad yourself.

The best way to avoid a wrong choice is to listen first. Start with a free listening session in the Lutry showroom and, for speakers, hear them in your own room during a home visit.

A product that arrives damaged or faulty is repaired or replaced under warranty.

I take quality hi-fi in part exchange towards a purchase: loudspeakers, amplifiers, streamers and DACs in good working order.

Send me the model, its age and condition, and a few photos. I'll make an offer, and the agreed value comes off the price of your new system.